​Effective Date: 5 August 2025
Next Review: August 2026

Carol Glover Coaching is committed to safeguarding your personal data and upholding your rights under the Isle of Man’s Applied General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This document explains how we collect, use, and protect your information, including through our use of cookies.

1. Who We Are

Carol Glover Coaching is the data controller.
📧 Email: carol@carolglovercoaching.com
📍 Address: Rosemanly, New Castletown Road, Douglas, Isle of Man IM2 1HP

2. What Information We Collect

We collect personal data when you:
- Contact us via forms on our website
- Sign up for services or newsletters
- Use our website (via cookies and analytics)

Information may include:
- Name, email, phone number
- IP address, browser type, device, and usage data (pages visited, timestamps)

3. How We Use Your Data

We use your personal data to:
- Deliver coaching and related services
- Respond to enquiries
- Send newsletters and updates (with consent)
- Analyse website usage to improve our services
- Fulfil legal or contractual obligations

4. Legal Basis for Processing

We process your data using these lawful bases:
- Consent (e.g. newsletter sign-ups)
- Contractual necessity (e.g. to provide services)
- Legitimate interest (e.g. responding to enquiries)
- Legal obligation (e.g. record-keeping)

5. Data Sharing and Transfers

We do not sell or rent your data.
We may use trusted third-party processors (e.g. email or cloud platforms), some of which may operate outside the Isle of Man or EEA. Where this applies, appropriate safeguards such as Standard Contractual Clauses are in place.

6. How Long We Keep Your Data

We only retain your data for as long as:
- It's needed to deliver services
- It's required by law
- You request that we delete it

7. Your Rights

You have the right to:
- Access and view your data
- Correct inaccuracies
- Request erasure (right to be forgotten)
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner

📧 To exercise your rights, email: carol@carolglovercoaching.com

8. Security

We take appropriate security measures including:
- SSL (Secure Socket Layer) encryption
- Secure servers and access control

While we aim to protect your data, we cannot guarantee the security of internet transmissions. You share data with us at your own risk.

9. Use of Cookies

What Are Cookies?

Cookies are small data files stored on your device when you visit our website. They help us:
- Understand website usage
- Improve your experience
- Remember preferences and interactions

Types of Cookies We Use:

Type: Purpose
Necessary: Ensure basic site functionality
Analytics: Help us understand site usage
Preferences: Remember user choices/settings

We do NOT use cookies for advertising or sell cookie-collected data to third parties.

Managing Your Preferences:
You can accept or reject non-essential cookies via our cookie banner. You can also disable cookies through your browser settings. Note that doing so may affect website functionality.

10. External Links

Our website may contain links to other websites. We are not responsible for their content or privacy practices. Please review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We review this policy regularly and update it as needed.
Last updated: 5 August 2025

12. Contact & Complaints

Have questions or concerns?
📧 Email: carol@carolglovercoaching.com
📍 Address: Rosemanly, New Castletown Road, Douglas, Isle of Man IM2 1HP

If unresolved, you can contact the Isle of Man Information Commissioner:
🌐 www.inforights.im
📧 ask@inforights.im